Privacy Policy

1. What information we collect

When you make an enquiry or booking, we may collect:

• Your name
• Email address
• Phone number
• Body weight (required for flight safety)
• Booking details (such as date, location, and preferences)

We only collect information that is necessary to provide our services safely and effectively.

2. How we use your information

We use your information to:

• Process and manage your booking
• Communicate with you about your flight
• Ensure safe flight planning and operations
• Provide customer support

We do not sell or rent your personal information to third parties.

3. Where your information is stored

Your information may be securely stored and processed using trusted service providers located outside South Africa.

These providers are required to follow strict data protection and security standards.

4. How we protect your information

We take reasonable technical and organisational steps to protect your personal information, including:

• Secure systems and encrypted connections
• Restricted access to authorised personnel only
• Use of reputable, security-focused service providers

5. Your rights

In terms of POPIA, you have the right to:

• Request access to your personal information
• Ask us to correct or delete your information
• Object to how your information is used

To make a request, please contact us using the details below.

6. Data retention

We keep your information only for as long as necessary to:

• Fulfil your booking
• Meet legal and safety requirements
• Maintain appropriate business records

7. Contact us

If you have any questions about this policy or how your data is handled, please contact us:

Email: info@hotairballooningsa.co.za

8. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.